Terms of Service

1. Introduction and Scope
Welcome to Planlyyyns (hereinafter referred to as "I" or "we"). We specialize in providing high-quality outdoor furniture, including outdoor dining chairs, outdoor dining tables, and outdoor dining sets. These terms govern your access to and use of our online store and services. By accessing or using our services, you agree to be bound by these terms. These terms apply to all users of the site.

2. User Accounts and Website Responsibility
To access certain features of our service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the registration process. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, not current, or incomplete.

3. Products, Inventory, and Price Information Rights
We strive to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

4. Orders and Payment
By placing an order, you are offering to purchase a product subject to these terms. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. We accept secure payments through Visa and MasterCard.

5. Shipping Policy
Delivery Scope: We currently only ship to addresses within Australia. We do not support delivery to other countries.
Shipping Rates:

• Orders of 70 AUD or more: Free Shipping.

• Orders under 70 AUD: A flat shipping fee of 7.99 AUD applies.

Handling Time: Orders are processed within 1 to 3 business days.
Transit Time: Delivery typically takes between 5 to 15 business days.
Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
For more detailed information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation
Cancellation Conditions: Orders may be cancelled directly if the request is made within 48 hours of placing the order and the order has not yet shipped. If more than 48 hours have passed since the order was placed, or if the order has already been shipped, it cannot be cancelled. In such cases, please wait for the logistics delivery and then contact us to arrange a return and refund.
Refunds: Refunds will be returned to the same payment method used for the purchase.
Arrival Time: Once the cancellation is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Based on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.
For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds
Exchange Scenarios/Conditions: We accept returns and exchanges within 30 days of receipt.
User Actions: To initiate a return or exchange, please contact us via email with your order details and the reason for the return.
Return and Exchange Process: Upon receiving your request, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), matching the payment method used at the time of purchase.
Arrival Time: After the return is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Based on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us.
For more detailed information on returns and refunds, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection
We are committed to protecting your personal information in accordance with Australian privacy laws. We use your personal information only to provide our services, process orders, and improve your user experience. For full details, please refer to our Privacy Policy Page.

9. Disputes and Governing Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Intellectual Property
All content included on the site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers and protected by international copyright laws. You may not use, reproduce, or distribute any content from our site without our express written permission.

11. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

12. Modifications to Service Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Service Policy terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms constitutes acceptance of those changes.

13. Severability
In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Prohibited Uses
In addition to other prohibitions as set forth in the Service Policy, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

15. Contact Information
Questions about the Service Policy should be sent to us at:
Address: 282 E 1ST ST APT 101, CORNING, NY 14830, United States
Phone: +1 (917) 579-4475
Email: info@planlyyyns.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)