Shopping Guide
Welcome to Planlyyyns (hereinafter referred to as "we"). To ensure you have a smooth experience selecting outdoor dining chairs, outdoor dining tables, and outdoor dining sets from our online store, please review the following guide.
Preparation and Selection
Before placing an order, we recommend carefully measuring your designated outdoor space to ensure the furniture fits comfortably. Please review the specific product descriptions for details regarding materials (such as weather-resistant wood, metal, or wicker), dimensions, and care instructions. Since we operate exclusively online, high-resolution images and detailed specifications are provided to assist your decision-making. Please ensure the items selected meet your specific requirements for style and functionality.
Cart and Order Confirmation
Once you have selected your desired items, add them to your shopping cart. In the cart page, please double-check the quantity, color, and size of the outdoor furniture you have chosen. Ensure that your shipping address and contact details are accurate to avoid any delivery delays. By proceeding to checkout, you confirm that the order details are correct.
Payment Methods
We offer secure online payment options to ensure the safety of your transaction. Currently, we accept credit card payments, including Visa and MasterCard. All transactions are processed through encrypted channels to protect your financial data. Please ensure your card has sufficient funds and is authorized for online transactions before completing the purchase.
Shipping and Delivery
After your payment is confirmed, we will process your order promptly. We deliver to the address provided during checkout. Please note that delivery times may vary depending on your location. We will provide tracking information once your order has been dispatched so you can monitor the status of your shipment. Please ensure the delivery location is accessible for receiving large furniture items.
Returns and Refunds
We are committed to providing quality products. If you receive an item that is damaged, defective, or significantly different from the description, please contact us immediately. We handle returns and refunds in accordance with applicable consumer laws. Please retain your order confirmation and receipt as proof of purchase to facilitate any necessary return processes.
Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. The data you provide during the purchase process (such as name, address, and payment details) is used solely for order processing, delivery, and customer support. We do not share your personal information with unauthorized parties.
Contact Us
If you have any questions regarding your order or require assistance, please contact us using the information below:
Address: 282 E 1ST ST APT 101, CORNING, NY 14830, United States
Phone: +1 (917) 579-4475
Email: info@planlyyyns.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)